FAQ's
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WHO ARE THE CAREGIVERS FOR MY CHILD?
We have structured our practice into caregiver teams consisting of pediatricians and either physician assistants/child health associates(PA-Cs) or nurse practitioners (PNPs). We work together to provide high quality care, but each team has its own group of patients. You see your own pediatrician or a member of their team for all your child's well visits and most sick visits
At our Main/ Southeast office (Location) we offer these health care teams:
Dr. Andy Bauer & Beverly Garrison, PA-C
Dr. Suzanne Cooper , Dr. Connie Giarratana, & Chris Anderson, PA-C
Dr. Susie Damon & Brian Englund, PA-C
Dr. Dan Feiten & Clare Huber-Navin, PNP
At our Southwest office (Location)
Dr. Jim Harrington & Jenna Mahoney, PNP
Dr. Bob Mauro & Kelly Dickson, PA-C
In Parker (Location):
Dr. Michelle Chapin, Dr. Sunit Gill, & Sonya Schell, PNP
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WHICH HOSPITALS DO THE DOCTORS UTILIZE?
Our doctors see patients at The Children's Hospital, Swedish Medical Center, Littleton Hospital, Parker Adventist Hospital and Sky Ridge Medical Center. Office Info You and your doctor will decide which hospital is most appropriate if your child needs admission or outpatient care. Also, your insurance company may require you to utilize certain hospitals.
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WHAT ARE THE OFFICE HOURS? Link
8:30 to 12:00 noon & 2:00 to 5:00 Monday through Friday.
8:30 to 12:00 noon on Saturday at our Southeast office only.
Our Southwest and Parker offices are closed on Saturday.
All offices are closed on Sunday.
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HOW ARE PHONE CALLS HANDLED DURING THE DAY?
We begin taking calls by 8:30 each morning. Parents with urgent calls or with children who need to be seen that day should call during the first 2 hours. Please hold non-urgent calls such as prescription refills and well-child appointment requests for later in the morning or afternoon or submit these requests online. A Phone Nurse is available each day to speak with you about concerns and questions, and to help you determine whether your child should be seen in the office.
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WHAT IF MY CHILD HAS A PROBLEM DURING OFF-HOURS?
We encourage you to refer to this website (Is your Child Sick?) or our practice booklet, "The Owners Manual".. They contain the answers to many common questions you may have regarding your child. On weeknights and Saturdays, one of our doctors is on call to respond to urgent problems or questions that cannot wait until office hours. Dial our office number to reach the answering service. The on call doctor will return your call, usually within 20-30 minutes. If you need to speak with someone on a Sunday, week night after 10PM, or on a holiday, your call will be returned by a nurse-specialist at The Children's Hospital. One of our doctors is always available, even on Sundays and Holidays, for hospital admissions and all inpatient needs.
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WHO CARES FOR MY NEW BABY IN THE HOSPITAL?
If you deliver at Swedish, Littleton, Parker Adventist, or Sky Ridge Hospitals, the hospital nursery notifies our office. One of our doctors will then visit you and your baby. If you use another hospital where our doctors are not on staff, the hospital's staff pediatrician will see your baby. We will then resume care for your baby after he or she is discharged from the hospital.
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WHAT ARE WELL CHILD CARE VISITS?
The well child care visit consists of a complete physical examination, assessments of your child's growth and development, immunizations, lab tests, and counseling. These visits are your opportunity to take advantage of your care team's unique knowledge of children and their development. Well child care visits are important to help prevent problems before they arise. During these visits, your provider will discuss your child's diet, development, behavior, sleep, social skills, and more. Well child care visits are normally scheduled at 2 weeks of age, then again at 2,4,6,9,12,15, and 18 months of age, then yearly until age 6 years, and then every other year thereafter.
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WHAT KIND OF TRAINING DO THE DOCTORS HAVE?
All of our pediatricians are board certified by the American Board of Pediatrics. This certification is the culmination of many years of education and training. They all attended college for 4 years, followed by 4 years of Medical School, and then at least 3 years of internship and residency training. (For details concerning each doctor's education and training, please visit Provider Info). In addition, all the doctors in our practice are faculty members in the Department of Pediatrics at the University of Colorado School of Medicine. You will occasionally notice medical students and pediatric residents accompanying our doctors in the office and on rounds. Our doctors are also members of the American Academy of Pediatrics and participate in continuing education programs through the Academy and the University of Colorado.
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WHICH INSURANCE PLANS DOES THE OFFICE ACCEPT?
We see all private third party insured patients, and we also contract with many managed care insurance companies (HMO, PPO, EPO, etc.). Because of the increasing complexity of managed care insurance plans, we ask that each family take responsibility to call your employer or your insurance company to verify that our doctors are providers within your particular plan. Note to parents of newborns: you must contact your insurance company to add your baby to your health plan. You have a limited time within which to do this or your baby will not receive health insurance benefits.
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WHAT IS YOUR PAYMENT P0LICY?
We ask that you pay for your visit prior to leaving our office. This policy helps to keep our billing costs down and our fees reasonable. We accept Visa, Mastercard, and Discover for your convenience. We will file your insurance claim for you if we are contracted with your particular managed care plan. You will be billed for charges that your insurance company did not pay. Please be aware that we may add a $10 re-billing charge onto your account if you do not respond to your initial bill within 28 days.
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